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Frequently Asked Questions
- How can I place an order?
- What are your domestic shipping charges?
- Where will you ship to?
- Do you ship internationally?
- When will my order be shipped?
- How can I expedite my order?
- How can I track my order?
- Will I be charged sales tax?
- How can I exchange an item?
- How can I return an item?
- Can I cancel my order?
- Does ProFox offer Military Discounts?
- What is the SFI rating system?
- How can I get my picture posted on this site?
- How can I get suit sizing help?
- Can I hem the pants on my suit?
- How do I properly care for my suit?
- Do you have an Affiliate Program?
- Do you publish a catalog?
- What is your Privacy Policy?
- How do I unsubscribe from the ProFox email list?
- More Questions? Use our Contact Form
How can I place an order?
We accept Visa, MasterCard, American Express, Discover, PayPal or Google Checkout.
Orders are processed safely through PayPal merchant services or Google Checkout.
A PayPal account is not required for credit/debit card purchases.
Online order
You can place an order online 24 hours a day, everyday.
Phone order
You can use the shopping cart to create and print your order. Then call us toll-free at
888-776-3695. Operators are available 7 days a week after 9:00am Pacific Time.
>>When operators are unavailable, order online or by Fax!
Fax order
Use the shopping cart to create your order. Then print, then fax to: 818-301-7030.
Mail order
Use the shopping cart to create your order. Then print, then mail to:
ProFox Racing 10061 Riverside Dr. #326 Toluca Lake, CA 91602.
We accept Domestic money orders, cashiers checks and personal checks.
Items paid by personal checks will not be shipped until payment clears.
Make checks payable to: ProFox Racing Inc.
Orders are processed safely through PayPal merchant services or Google Checkout.
A PayPal account is not required for credit/debit card purchases.
Online order
You can place an order online 24 hours a day, everyday.
Phone order
You can use the shopping cart to create and print your order. Then call us toll-free at
888-776-3695. Operators are available 7 days a week after 9:00am Pacific Time.
>>When operators are unavailable, order online or by Fax!
Fax order
Use the shopping cart to create your order. Then print, then fax to: 818-301-7030.
Mail order
Use the shopping cart to create your order. Then print, then mail to:
ProFox Racing 10061 Riverside Dr. #326 Toluca Lake, CA 91602.
We accept Domestic money orders, cashiers checks and personal checks.
Items paid by personal checks will not be shipped until payment clears.
Make checks payable to: ProFox Racing Inc.
What are your domestic shipping charges?
Ground to Overnight shipping in U.S. can be found by adding an item to the shopping cart and then entering your Zip code.
Where will you ship to?
We ship to all 50 States including PO Boxes, FPO/APO’s.
Do you ship internationally?
We ship to the countries listed below:
Australia, Canada, Denmark, France, Iceland, Ireland, Israel, Japan, New Zealand, Portugal, South Africa, Spain and the United Kingdom.
Other countries will be considered on a case by case basis. If you wish to receive an international shipping quote from us, please use our Contact page. Be sure to include the item(s) you want.
Australia, Canada, Denmark, France, Iceland, Ireland, Israel, Japan, New Zealand, Portugal, South Africa, Spain and the United Kingdom.
Other countries will be considered on a case by case basis. If you wish to receive an international shipping quote from us, please use our Contact page. Be sure to include the item(s) you want.
When will my order be shipped?
Most products ship the same or next business day after payment clears.
Expect delivery within 4-6 business days via regular ground shipping after your order is placed. We do not guarantee an exact delivery date for ground shipping.
The exact delivery date is scheduled by the carriers, either USPS or FedEx.
If an extraordinary delay occurs we will make every effort to email or call you.
Expect delivery within 4-6 business days via regular ground shipping after your order is placed. We do not guarantee an exact delivery date for ground shipping.
The exact delivery date is scheduled by the carriers, either USPS or FedEx.
If an extraordinary delay occurs we will make every effort to email or call you.
How can I expedite my domestic order?
New orders are monitored hourly 7 days a week and shipped the same or next business day.
FedEx Standard Overnight, FedEx Priority Overnight or FedEx 2nd Day Air are options you can choose in the shopping cart. FedEx Standard Overnight is not available for all areas.
If you need delivery on a Saturday or Next Day by 8:30 AM you need to call us toll-free at
888-PROFOX-5 (888-776-3695).
If your order is completed prior to 4:00pm PST (West Coast) Mon-Fri, we will make every effort to ship your expedited order the same day.
FedEx Standard Overnight, FedEx Priority Overnight or FedEx 2nd Day Air are options you can choose in the shopping cart. FedEx Standard Overnight is not available for all areas.
If you need delivery on a Saturday or Next Day by 8:30 AM you need to call us toll-free at
888-PROFOX-5 (888-776-3695).
If your order is completed prior to 4:00pm PST (West Coast) Mon-Fri, we will make every effort to ship your expedited order the same day.
How can I track my order?
You will receive an email the day your item ships with tracking information.
You can request your tracking information via our Contact page.
For USPS tracking: www.usps.com
For FedEx tracking: www.fedex.com/tracking
You can request your tracking information via our Contact page.
For USPS tracking: www.usps.com
For FedEx tracking: www.fedex.com/tracking
Will I be charged sales tax?
If you ship to an address in the State of California you will be charged Sales Tax.
How can I exchange an item?
Warranty: 20 Day exchange promise. You can exchange your item(s) within 20 days after receipt of your purchase. Item(s) must be unused and in the state you received it (other than trying the item on) including any packaging materials.
We cover return shipping on all exchanges. Shipping to us must be covered by you.
Exchanges must include a copy of the original packing slip.
Please indicate which item(s) you are exchanging on the packing slip.
Mailing Address: ProFox Racing 10061 Riverside Dr. #326 Toluca Lake, CA 91602
Note: Please be sure you choose a shipping method that has delivery confirmation.
Note: We can not be liable for packages lost during shipment to us.
Note: Exchanges are inspected upon arrival and must be able to be resold as new.
Note: We do not pay for tariffs, duties, etc., on International exchanges.
Note: We will pay for shipping back to you on the first exchange only.
EXCHANGES OK UP TO 2 WEEKS AFTER CHRISTMAS
Exchanges must include a copy of the original packing slip.
Please indicate which item(s) you are exchanging on the packing slip.
Mailing Address: ProFox Racing 10061 Riverside Dr. #326 Toluca Lake, CA 91602
Note: Please be sure you choose a shipping method that has delivery confirmation.
Note: We can not be liable for packages lost during shipment to us.
Note: Exchanges are inspected upon arrival and must be able to be resold as new.
Note: We do not pay for tariffs, duties, etc., on International exchanges.
Note: We will pay for shipping back to you on the first exchange only.
EXCHANGES OK UP TO 2 WEEKS AFTER CHRISTMAS
How can I return an item?
If you are not satisfied, you can return your item(s) within 20 days after receipt of your purchase. Item(s) must be unused and in the state you received it (other than trying the item on) including any packaging materials. A refund will be made only on the item(s) price only. THE SHIPPING AND HANDLING CHARGE IS NOT REFUNDABLE.
Returns of non-defective products after 20 days are subject to a 15% restocking fee.
Returns must include a copy of the original packing slip.
Please indicate which item(s) you wish to return on the packing slip.
Mailing Address: ProFox Racing 10061 Riverside Dr. #326 Toluca Lake, CA 91602
Note: We can refund shipping charges only if the return is a result of our error.
Note: No refunds will be issued after 60 days from date of purchase.
Note: If you received free shipping, your refund will be less the shipping charge.
Note: Shipping to us must be covered by you.
Note: Please be sure you choose a shipping method that has delivery confirmation.
Note: We can not be liable for packages lost during shipment to us.
Note: Returns are inspected upon arrival and must be able to be resold as new.
Note: Faulty / Damaged items must be reported within 48 hours of receipt.
Note: International returns subject to duties, tariffs, etc. will be deducted from refund.
RETURNS OK UP TO 2 WEEKS AFTER CHRISTMAS
Returns of non-defective products after 20 days are subject to a 15% restocking fee.
Returns must include a copy of the original packing slip.
Please indicate which item(s) you wish to return on the packing slip.
Mailing Address: ProFox Racing 10061 Riverside Dr. #326 Toluca Lake, CA 91602
Note: We can refund shipping charges only if the return is a result of our error.
Note: No refunds will be issued after 60 days from date of purchase.
Note: If you received free shipping, your refund will be less the shipping charge.
Note: Shipping to us must be covered by you.
Note: Please be sure you choose a shipping method that has delivery confirmation.
Note: We can not be liable for packages lost during shipment to us.
Note: Returns are inspected upon arrival and must be able to be resold as new.
Note: Faulty / Damaged items must be reported within 48 hours of receipt.
Note: International returns subject to duties, tariffs, etc. will be deducted from refund.
RETURNS OK UP TO 2 WEEKS AFTER CHRISTMAS
Can I cancel my order?
Orders cannot be canceled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.
If you'd like to return your item, please refer to the above return policy.
If you'd like to return your item, please refer to the above return policy.
Does ProFox offer Military Discounts?
United States Military discounts are available for:Active Duty, Vets, Reserve, National Guard and Military Families.
Discounts are available by phone orders only. Call toll-free 888-776-3695.
Discounts include 5% OFF all items and FREE Ground shipping.
Please visit our Military page.
What is the SFI rating system?
SFI Foundation is an American testing and rating authority for racing safety equipment.Get the details here
How can I get my picture posted?
Get a Free ProFox Racing Cap by submitting a picture and testimonial to ProFox Racing.
Get the details here.
Get the details here.
How can I get suit sizing help?
Submit your measurements to receive personal help with suit sizing.
Get the details here
Get the details here
Can I hem the pants on my suit?
Yes, you can hem the pants without jeopardizing the fire retardant nature of the race suit. The right length pants will add to the longevity of your suit by preventing the hem from fraying.
ProFox does not offer tailor services.
However, we do have Dupont Nomex® Thread available for purchase.
ProFox does not offer tailor services.
However, we do have Dupont Nomex® Thread available for purchase.
How do I properly care for my suit?
Proper care will extend the life of your racing suit.
You can extend the life of your racing suit by wearing it only during race times.
Never wear the suit when working on your car as to avoid exposure to flammable or corrosive fluids. Two ways to clean: Dry cleaning or machine washing.
Machine Washing Instructions:
1. Fasten your Velcro belt and use a safety pin to keep it closed
(Not doing this could harm your suit).
2. Turn inside out and place in a netted, nylon bag to reduce seam stress during agitation.
3. Machine wash using the delicate cycle in cold water.
4. Use a mild detergent like Woolite® Dark Laundry (Use moderate amount of detergent).
5. Do Not use bleach or detergents containing bleach.
6. Suits can be dripped dried or machine dried.
Multi-layer suits should be machined dried to ensure your suit is completely dry.
7. Do Not iron.
You can extend the life of your racing suit by wearing it only during race times.
Never wear the suit when working on your car as to avoid exposure to flammable or corrosive fluids. Two ways to clean: Dry cleaning or machine washing.
Machine Washing Instructions:
1. Fasten your Velcro belt and use a safety pin to keep it closed
(Not doing this could harm your suit).
2. Turn inside out and place in a netted, nylon bag to reduce seam stress during agitation.
3. Machine wash using the delicate cycle in cold water.
4. Use a mild detergent like Woolite® Dark Laundry (Use moderate amount of detergent).
5. Do Not use bleach or detergents containing bleach.
6. Suits can be dripped dried or machine dried.
Multi-layer suits should be machined dried to ensure your suit is completely dry.
7. Do Not iron.
Do you have an affiliate program?
Yes, we do. Click here to learn about it.
Do you publish a catalog?
We do not publish a printed catalog. This web site is our complete catalog. We may publish a catalog in the future and you can sign up to receive one when we do via our contact page.
What is your Privacy Policy
We won't sell, transfer or give your information such as phone number, address, email address...etc. to anyone! Click here for our full Privacy Policy
How do I unsubscribe from the ProFox email list?
Please visit our Unsubscribe page and then enter your email address.